A Mail from Nagesh HegdeGovernment of India has instigated an online Grievance forum. This is a rare thing happening in INDIA.The govt. wants people to use this tool to highlight the problems theyfaced while dealing with Government officials or departments likePassport Office, Electricity board, BSNL/MTNL, Railways etc.I know many people will say that these things don't work in India, butthis actually works as one of our colleague in CSC found.
The guy I'm talking about lives in Faridabad. Couple of months back, the FaridabadMunicipal Corporation laid new roads in his area and the residentswere very happy about it. But 2 weeks later, BSNL dug up the newlylaid roads to install new cables which annoyed all the residentsincluding this guy. But it was only this guy! Who used the abovelisted grievance forum to highlight his concern.
And to his surprise,BSNL and Municipal Corporation of Faridabad were served a show becausenotice and the guy received a copy of the notice in one week.Government has asked the MC and BSNL about the goof up as it's clearthat both the government departments were not in sync at all.So use this grievance forum and educate others who don't know aboutthis facility. This way we can at least raise our concerns instead ofjust talking about the ' System ' in India.Invite your friends to contribute for many such happenings. PLEASE SPREAD THIS MESSAGE IF U WANT OUR INDIA TO CHANGE.
--Dr.H.V.SHIVARAM
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